RETURNS & REFUNDS
Return Window
Returns are accepted within 7 days of delivery, provided the product is unopened and in its original condition.
Non-returnable Items
Opened or used products cannot be returned due to the aromatic nature of oud.
How to Return
Contact us with your order number via the Contact page or WhatsApp and we will arrange pickup and refund.
Refund Time
Refunds are processed within 5–14 business days depending on the payment method.